Privacy and Policy – Gruhaa Marketing Services Pvt Ltd

Introduction: Who We Are

This Privacy Policy applies to Gruhaa Marketing Services Pvt. Ltd., including its subsidiaries and affiliated entities (collectively referred to as “Gruhaa Marketing Services Pvt. Ltd.”, “Gruhaa”, “We”, “Us”, or “Our”). As the Data Controller of your personal information, we are committed to safeguarding your privacy and ensuring the security of your personal data.

This Policy explains how we collect, use, disclose, and protect your personal information and informs you of your rights regarding the data we process.

Electronic communication

When you voluntarily send us electronic mail / fillup the form, we will keep a record of this information so that we can respond to you. We only collect information from you when you register on our site or fill out a form. Also, when filling out a form on our site, you may be asked to enter your: name, e-mail address or phone number. You may, however, visit our site anonymously. In case you have submitted your personal information and contact details, we reserve the rights to Call, SMS, Email or WhatsApp about our products and offers, even if your number has DND activated on it

Visiting Our Websites & Digital Platforms

Accessing Gruhaa-branded websites, landing pages, online portals, and social media pages.

Communicating With Us

Engaging with us through calls, emails, WhatsApp, SMS, or other communication channels.

Using Our Services

Accessing our real estate advisory, channel partner, brokerage, consulting, and property promotion services.

Mobile Apps (if applicable)

Using any Gruhaa mobile applications.

Events & Campaigns

Registering for or participating in site visits, marketing campaigns, webinars, exhibitions, and events conducted by us.

Visiting Our Offices

Entering our physical offices for consultations, meetings, or events.

Accessing Our Content

Downloading brochures, property details, market reports, or subscribing to our newsletters.

What Personal Data We Collect

We may collect and process personal information including:

• Identification Data: Full name, designation, organization
• Contact Data: Email, phone number, residential/business address
• Location & Device Data: IP address, device identifiers
• Communication Records: Emails, call logs, chat messages, inquiry details
• Financial Information: Where necessary for property transactions (with consent)
• Other Personal Details: Provided voluntarily through forms or communication

We may process limited sensitive information only as required by law or with explicit consent.

If you share another person’s information, you must ensure you have their permission.

How We Collect Personal Data

• Website forms & online registrations
• Phone calls, WhatsApp & emails
• Real estate agents, brokers & channel partners
• Developer partners & sales teams
• Public databases and government records
• Social media or publicly available sources
• Event/webinar registrations
• Real estate listing platforms & marketing campaigns

Why We Collect Your Personal Data

• Provide real estate advisory and property services
• Verify and respond to your inquiries
• Arrange site visits and share project information
• Maintain client records and communication logs
• Comply with legal and regulatory obligations
• Provide service updates, offers & property alerts
• Enhance customer experience and marketing insights

If certain information is not provided, we may be unable to offer specific services.

Purposes of Processing

Depending on your interaction with us, we use your data for:

• Customer onboarding and account management
• Property inquiries, follow-ups & transactions support
• Scheduling site visits and property briefings
• Responding to queries, complaints & support requests
• Monitoring calls/messages for quality & training
• Sending project updates, offers & service information
• Complying with legal requirements & regulatory audits
• Preventing fraud & ensuring security

Legal Basis for Processing

We process your data under:

• Contractual obligation – to deliver requested services
• Legitimate interest – to enhance services and business operations
• Legal compliance – to meet regulatory and KYC requirements
• Consent – for marketing and promotional communication

You may withdraw consent anytime as permitted by law.

Sharing of Your Personal Data

We do not sell your personal data.
We may share data with:

• Developer partners & real estate associates
• Channel partners & marketing affiliates
• Professional advisors (legal, financial, technical)
• Marketing platforms & social media networks
• Government authorities when legally required
• Service providers supporting technology, CRM & analytics

All parties operate under confidentiality & data protection standards.

Security of Your Personal Data

We employ strict security measures to protect your data, including:

• Secure servers & encrypted systems
• Role-based access control
• Data minimization controls
• Confidentiality agreements for staff & vendors

Direct Marketing Communications

We may contact you through:

Calls / SMS / Email / WhatsApp / Social Media

To share:

• Property updates & investment opportunities
• Site visit invitations & project launches
• New services, offers & market insights
• Event invitations and webinars

You may opt-out anytime.

Your Rights

Subject to applicable laws, you have the right to:

• Access your data
• Request correction or updates
• Request deletion (subject to legal retention)
• Object to processing
• Withdraw consent
• Opt-out of marketing communication

Data Retention

• As long as necessary to provide services
• As required for legal & compliance purposes
• Until consent withdrawal where applicable

Data may be anonymized or securely deleted when no longer needed.

Data Transfers

Your data may be processed in India or other jurisdictions where service providers operate, with appropriate protections in place.

Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated revision date.

Contact Us

For privacy-related concerns, requests, or to exercise your rights, contact us at: